We only offer the OEM quality auto parts and accessories, but in some rare cases you may need a replacement item under warranty. If an item you purchased from us needs to be replaced under warranty, we will ship you a replacement item. In most cases, we pay the shipping costs within the contiguous US 48 states. We offer two options for replacing an item under warranty:
1. You return your purchased item, and when it is received, we send a replacement item. Once your return is received and inspected (usually within 72 hours of receipt) your replacement item will be shipped within 2 business days.
2. You pay a temporary, refundable deposit and we send a replacement item in advance. This temporary deposit is fully refunded once your returned item arrives back at our warehouse. We provide you with a free return shipping label to ship the warranty return back to us.Once the return is received and inspected (usually within 72 hours of receipt) your refund will be automatically processed and issued to you within 2 business days.The refund will be issued to the same payment method you used to pay for the temporary deposit. (Keep in mind, depending on your credit card company, it may take an additional 2-7 business days for the refund to be visible on your account).
To start the process please go to our Returns page and complete a Warranty Claim Form. Within 24 business hours, a representative will review your Warranty Claim Form and contact you with instructions. Please ensure your email address and phone number are correct and the best ones for us to contact. The warranty does not cover any labor expenses.
Extended Warranties
Lifetime/3 Year Warranty
F-150AUTO offers Lifetime and 3 Year warranties for an additional charge. We provide these warranties to the original purchaser. These extended warranties state, the product(s) shall be free of defects in workmanship and/or materials. Warranties are to be serviced by F-150AUTO directly, with the burden of shipping the suspected defective unit(s) for inspection falling on the customer. Proof of purchase must be submitted with your return for warranty consideration. This warranty has no cash value.
Lifetime/3 Year Warranty Limitations
The extended warranties detailed above are non-transferrable and do not cover normal wear and tear. Additional exceptions include:
1. Incorrect installation including installation on applications for which the part was not designed.
2. Racing or aggressive off-road use.
3. Modifications made to the product by the customer after receipt.
4. Labor for installation and removal is not covered under this warranty.
5. Minor cosmetic issues such as surface imperfections and rubber bushing wear and tear are not covered by this warranty.
F-150AUTO’s responsibility for a defective auto part is limited to replacement of a defective unit with a new unit. Replacement as provided by this warranty is the customer’s sole remedy in the case of a defect found in product manufacturing or materials. F-150AUTO is not liable for incidental or other damages resulting from the removal, handling, installation, service, repair, or disassembly of the product. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. Note: Other exclusions may or may not apply in certain states or circumstances.